Booking Terms & Conditions

BOOKING TERMS & CONDITIONS

The Ardeonaig rate promise guarantees that our lowest room rates will be offered when you book directly with us – either on our own website or by calling the hotel.

When you book a room on a flexible rate, no deposit is required as full payment will be taken on your arrival at the hotel. Our flexible rates allow you to cancel or amend your booking up to 3pm 5 days prior to arrival without penalty.  Any reservations cancelled or amended within 5 days of the arrival date, are liable to be charged the full cost of the stay.  In the event of non-arrival, the full cost of the stay will be charged.  We strongly recommend guests take out adequate travel insurance to cover all eventualities. Of the

Any promotional rates or special offers are fully prepayable at time of booking and are non-refundable and non-transferable.

It is your responsibility to check your bookings details are accurate.  If anything is incorrect, please contact us immediately so that we may help you.

Guest bedrooms are available to check-in from 3pm on the day of arrival, however you are of course welcome to arrive earlier, and we will be happy to store your luggage until your room is ready.  We kindly request rooms be vacated by 11am on the day of departure.

In order to make a reservation, you will need to provide valid credit or debit card details, we accept most major cards.  Please note you must be at least 18 years old to make a reservation with us.

On check-in, we kindly request a pre-authorisation from your credit or debit card to cover any incidentals.  This should be settled on departure.

The maximum number of guests in our rooms is two, however children under 2 years can be accommodated in a cot, in a Deluxe Super King room when sharing with their parents/guardian.  Unfortunately, we do not have any family rooms at Ardeonaig, therefore children aged over 2 years would require a separate room or to share with an adult.

Guests staying on a dinner inclusive rate receive a £30pp allocation towards food each evening, drinks are charged additionally as taken.  Should you go above this threshold, you can simply settle the difference at the end of your stay.

Please note that all our bedrooms are on the first floor and are accessible via stairs only, there is no lift at the hotel.

The Ardeonaig Hotel is a non-smoking establishment and a penalty of £100 will be applied if you smoke in the hotel.  Regretfully we cannot accommodate any pets, except for assistance dogs.

All rates on our website are subject to change and we reserve the right to amend them at any time.

The terms and conditions outlined above apply to all bookings with whether you make them online at www.ardeonaighotel.co.uk or by telephone.

 

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